Customer Care

Make Brands Pro is committed to delivering exceptional customer care to ensure a seamless and satisfying experience for our clients. Our customer care services are designed to provide prompt, efficient, and personalized support across all interactions.

1. Customer Care Channels

We offer multiple communication channels to assist customers:

• Email Support: Info@makebrandspro.com

  • For inquiries, feedback, and detailed assistance.
  • Response Time: Within 24–48 hours.

• Live Chat Support: Available on our website during business hours.

  • Instant assistance for product or service queries.

• Phone Support: +1 5104970202

  • Available for urgent issues or direct communication.
  • Operational Hours: 24/7

• Help Desk/Ticketing System:

  • Customers can submit tickets for support and track their resolution status.

• Social Media Support:

  • Assistance through our official social media platforms (Facebook, Instagram, LinkedIn).

2. Services Offered by Customer Care

a. Pre-Sales Support

• Product/Service Information:

  • Provide detailed descriptions of themes, plugins, graphic designs, and services.
  • Assist customers in choosing the best products or services for their needs.

• Customization Queries:

  • Address questions about personalized solutions for web design, digital marketing, or graphic design.

• Pricing and Promotions:

  • Share details about ongoing discounts, bundle offers, and pricing plans.

b. Post-Sales Support

• Technical Assistance:

  • Troubleshooting issues related to plugins, themes, or website functionalities.
  • Assistance with installation, configuration, or updates.

• Order Management:

  • Help with order tracking, downloads, and invoice requests.

• Revision Requests:

  • Support for requested changes or adjustments in custom designs or services.

c. Complaint Handling

• Issue Resolution:

  • Dedicated team to handle complaints with a goal to resolve them within 48 hours.

• Escalation Process:

  • Clear escalation path for unresolved issues, ensuring they are addressed by senior managers.

d. Training and Resources

• Product Guides:

  • Step-by-step documentation or video tutorials for using our products.

• FAQs Section:

  • Comprehensive answers to common questions to assist users independently.

• Webinars/Workshops:

  • Periodic online sessions to help customers maximize the value of their purchases.

3. Customer Satisfaction Initiatives

• Feedback Collection:

  • Regular surveys to gather insights about customer experiences and areas for improvement.

• Loyalty Rewards:

  • Exclusive offers and discounts for returning customers.

• Personalized Services:

  • Tailored support for long-term clients or premium package holders.

• Follow-Up Support:

  • Proactive follow-ups after resolving issues to ensure satisfaction.

4. Operational Standards

• Response Time:

  • Emails and tickets: 24–48 hours.
  • Live chat and phone: Immediate during business hours.

• Customer-Focused Approach:

  • Empathetic and solutions-driven communication to ensure positive experiences.

• 24/7 Self-Help Resources:

  • Knowledge base, guides, and FAQs available on our website for round-the-clock assistance.

5. Key Performance Indicators (KPIs)

• First Response Time: Speed of responding to customer queries.
• Resolution Rate: Percentage of resolved issues on the first interaction.
• Customer Satisfaction Score (CSAT): Feedback collected post-interaction.
• Net Promoter Score (NPS): Measures likelihood of customers recommending Make Brands Pro.

6. Dedicated Support Plans (Optional)

Offer tiered customer care plans for premium services:

• Standard Support: Email and live chat support within business hours.
• Priority Support: Faster response times with 24/7 availability for high-priority clients.
• Dedicated Account Manager: Personalized support for enterprise or long-term clients.